We interviewed Giorgia. She works on a customer solutions team in a small but global Saas company in New Zealand.

One of my best memories from my job was when I was able to help a customer who was having a difficult time with a product. The customer was frustrated and upset, and was about to give up on the product altogether. However, I was able to listen to their concerns, identify the problem, and provide a solution that helped to resolve the issue. The customer was so grateful and happy with the outcome that they wrote a positive review and thanked me personally for my help. This experience was incredibly rewarding for me, as it showed the impact that good customer service can have on people's lives, and it reminded me of the importance of being patient, empathetic, and helpful in my work.

I liked that experience so much because it showed the impact that good customer service can have on people's lives. The customer I helped was having a difficult time with a product, and was frustrated and upset. However, by listening to their concerns and providing a solution, I was able to help them overcome their issue and improve their experience with the product. This was incredibly rewarding for me, as it showed that my work as a customer service expert can make a positive difference in people's lives. It also reminded me of the importance of being patient, empathetic, and helpful in my interactions with customers, and of the value of providing high-quality customer service.

One of my worst experiences on the job was when I had to deal with a particularly angry and abusive customer. The customer was yelling and cursing at me, and was extremely rude and disrespectful. Despite my best efforts to remain calm and professional, the situation escalated and became very stressful for me. This experience was difficult for me because it made me feel disrespected and overwhelmed, and it challenged my ability to remain calm and composed in the face of difficult and challenging situations. However, despite this difficult experience, I was able to learn from it and use it as an opportunity to improve my skills and approach to dealing with angry and abusive customers.

I learned to be calm and composed in difficult situations through a combination of training and experience. In my job as a customer service expert, I received extensive training on how to handle difficult and challenging situations, such as dealing with angry or abusive customers. This training covered topics such as active listening, empathy, and de-escalation techniques, and it provided me with the tools and skills I needed to handle difficult situations in a calm and professional manner. In addition to this training, I also gained experience and confidence in my ability to remain calm and composed through practice and exposure to difficult situations. By applying the skills and techniques I learned in my training, and by drawing on my personal strengths and abilities, I was able to develop and improve my ability to handle challenging situations in a calm and composed manner.

It is possible that I will have to deal with angry or abusive customers again in my job as a customer service expert. While I cannot predict the future, I believe that I have the skills and knowledge to handle difficult situations in a calm and professional manner, and that I will be able to apply these skills in any future challenging situations that may arise. Additionally, I am committed to continuous learning and improvement, and I will continue to seek out opportunities to develop my skills and abilities in order to be as effective as possible in my job. Overall, while I cannot say for certain whether I will face similar challenges in the future, I am confident in my ability to handle difficult situations and to provide high-quality customer service to all of my customers.

What drew me to a customer service role in the first place was my passion for helping people and solving problems. As a customer service expert, I have the opportunity to interact with people from all walks of life and to help them with a wide range of issues and concerns. I find this work to be incredibly rewarding, as it allows me to make a positive difference in people's lives and to help them improve their experiences and outcomes. Additionally, I also enjoy the challenge of working in a fast-paced and dynamic environment, and of using my skills and knowledge to find solutions to complex and difficult problems. Overall, my passion for helping people and my love of problem-solving are what drew me to a customer service role, and continue to motivate and inspire me in my work.

I did not attend university, as I entered the workforce after completing high school. As a customer service expert, I have gained my knowledge and skills through on-the-job training, professional development courses, and personal experience. While a university education is not required for a career in customer service, many employers do look for individuals who have a strong foundation in communication, problem-solving, and customer service principles, and a university degree in a related field such as business or communication can be beneficial for those who are interested in pursuing a career in this field.

I cannot say for certain whether I would go back to attend university, as my current focus is on my career as a customer service expert. However, if I were to pursue higher education, I would be interested in studying a subject that is related to my work, such as business or communication. These subjects would provide me with a deeper understanding of the principles and practices of customer service, and would give me the knowledge and skills to improve my performance and advance in my career. Additionally, I would also be interested in studying subjects that would help me to develop new skills and abilities, such as leadership, critical thinking, and decision-making. Overall, if I were to attend university, I would choose to study subjects that would enhance my knowledge and skills and help me to grow and succeed in my career.