Unity works in Christchurch as an Account Manager. She describes her work as 'fun', 'eventful', and sometimes 'challenging'. This sounds typical, so we asked her to dive into the details.

As an account manager at an IT company, I manage a lot of relationships with clients and help them find the best solutions for their needs. This can involve a variety of activities, such as identifying new business opportunities, providing technical support and advice, and working with other teams within the company to ensure that clients are satisfied with the products and services they receive.

The work can be fun and eventful because of the variety of tasks and challenges involved, as well as the opportunity to work with a range of clients and technologies. However, it can also be challenging, as it often involves managing complex technical issues and meeting demanding client expectations. Overall, working as an account manager at an IT company can be a rewarding and stimulating career for those who are passionate about technology and enjoy working with people.

To do a good job as an account manager at an IT company, I need to have a strong understanding of the company's products and services, as well as the technical challenges and needs of my clients. I also need to have strong communication and interpersonal skills, as I work closely with clients and other teams within the company to find solutions to their problems.

In addition to technical knowledge and people skills, I try to read a lot and have a good understanding of the broader IT industry, including trends and developments that could impact my clients' businesses. When I meet them and tell them something about their business that they weren't aware of, they are usually really impressed. Partly because I'm quite young for an account manager (most AM's are 30+), but also because I'm providing them with invaluable insights that help them keep ahead of their own competition. 

I also need to be familiar with both our own sales processes and strategies, as well as those of my customers. I'm always looking at and comparing different tools and systems used to manage client relationships and track performance.

Overall, to do a good job as an account manager at an IT company, I think I need to have a combination of technical expertise, interpersonal skills, and industry knowledge. By leveraging these skills, I can help my clients find the best solutions for their needs while also helping my clients grow and succeed. My job sits somewhere at the intersection between customer service and project management, especially for larger clients.